Terms and Conditions

In Store Terms & Conditions

INSTORE PURCHASES - We have a "Change of Mind" returns Policy where you can return any full price item within 14 days of receipt for a refund. 

Please note: items on SALE are non returnable.

Please be careful when trying on your items! We cannot accept returns on soiled items. Ensure that the item is unworn, unused, unmarked condition in the original packaging with all original tags still attached. You must also provide proof of purchase. We will refund the price you purchased your item at.

All goods will be inspected on return and we reserve the right to refuse a refund should the above conditions not be met.

Items returned outside of this time scale will not be accepted.

Please note there is no legal right to a refund or exchange other than where the item has is found to be faulty. Therefore our “Change of Mind Policy” is offered in addition to your to your legal rights in accordance with Scots law. Any disputes arising in connection with these terms and conditions will be subject to the exclusive jurisdiction of the Scottish courts.

Deliveries

All orders over £50:00 qualify for FREE standard UK shipping.

UK Shipping

Click and collect available 10:00 - 16:00
Mon - Sat & Sunday 13:00 - 16:00 - Closed Wednesday
No appointment required to collect

Please remember your order will be ready for collection within 24hrs.

Standard UK Delivery: £4.50 (3-5 working days).

Online Purchases Returns Policy

Please contact us by email at hello@bobandlulu.com to advise us that you wish to return your item, please quote your order number in your email. You must contact us within 14 days of receiving your item advising us your wish to return the item. Your item must then be returned to ourselves within 14 days of contacting us.

Address returns to: bob&lulu, 32 Ashley Road, Aberdeen, AB10 6RJ

Please enclose your original invoice with your returned item. We will refund the price you purchased your item at.

Please be careful when trying on your items! We cannot accept returns on soiled items.  Items must be returned  in an unworn, unused, unmarked condition in the original packaging with all original tags still attached. Items returned breaching the above conditions will not be accepted for a refund as they are unsellable.

Please note we can not refund or exchange unwanted items after 30 days from the order being placed.

These terms will be governed by and construed in accordance with Scots law. Any disputes arising in connection with these terms and conditions will be subject to the exclusive jurisdiction of the Scottish courts.

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