Terms and Conditions

Terms & Conditions

You can return any full price Item within 14 days of receipt for a refund.

Please note: items on SALE are non returnable

Please enclose your original invoice with your returned item.

We will refund the price you paurchased your item at.

Please note that items must be returned within 14 working days in an unworn, unused, unmarked condition in the original packaging with all original tags still attached. Items returned outside of this time scale will be exchange only.

Please note we can not refund or exchange unwanted items after 30 days from the order being placed.

Please be careful when trying on your items! We cannot accept returns on soiled items. Ensure all tags are intact and the item is in original condition. All goods will be inspected on return .

These terms will be governed by and construed in accordance with Scots law. Any disputes arising in connection with these terms and conditions will be subject to the exclusive jurisdiction of the Scottish courts.

Deliveries

All orders over £50:00 qualify for FREE standard UK shipping.

UK Shipping

  • Click & Collect  - Free (operational during shop hours Tues – Sat; 10:00 – 17:00). Please remember your order will be ready for collection within  24hrs.
  • Standard UK Delivery: £3.95 (3-5 working days)
  • Guaranteed Next Weekday delivery £6.99 – Order by 1pm (Tue – Thursday)
  • Saturday UK Delivery - £8.50 – Order by 1pm

Overseas

  • Standard delivery USA & Canada £14.99, 7-10 working days
  • Standard delivery to Southern Ireland & Europe  - £9.99 Approx. 5 working days
  • Standard delivery to Asia & Middle East - £19:00. Approx. 7-10 Working days.
  • Standard delivery to Australia £13:00. Approx. 7-10 Working Days.

Returns Policy

Please address returns to bob&lulu, 32 Ashley Road, Aberdeen, AB10 6RJ

You can return any full price Item within 14 days of receipt for a refund.

Please note: items on SALE are non returnable

Please enclose your original invoice with your returned item.

We will refund the price you purchased your item at.

Please note that items must be returned within 14 working days in an unworn, unused, unmarked condition in the original packaging with all original tags still attached. Items returned outside of this time scale will be exchange only.

Please note we can not refund or exchange unwanted items after 30 days from the order being placed.

Please be careful when trying on your items! We cannot accept returns on soiled items. Ensure all tags are intact and the item is in original condition. All goods will be inspected on return .

These terms will be governed by and construed in accordance with Scots law. Any disputes arising in connection with these terms and conditions will be subject to the exclusive jurisdiction of the Scottish courts.